Frequent Asked Questions

Got a burning question for our team? Here are a couple of answers to questions you may have:

  1. How long are teeth cleaning dental appointment?
    Answer: Depending on when you had your last cleaning, you can expect your appointment to last anywhere from 60 minutes to 90 minutes. For kids, it would be 30 minutes.
  2.  I am a new patient. Why do I have to arrive 15 minutes before my dental appointment?
    Answer: In order to process your insurance and do a thorough medical history assessment, we need you to arrive 15 minutes prior to your appointment.
  3. What should I bring with me for my first dental appointment?
    Answer: Bring your Insurance information card, your preferred form of payment and yourself.
  4. How do I check our insurance coverage?
    Answer: You may check online or leave insurance information with our front desk staff and we will do all the checking for you.
  5. How come dental treatments are so expensive?
    Answer: We follow the BC fee guide, and we have many budget-friendly payment options available. But that’s not all, we have certain discounts if you fit certain conditions.
  6.  What if I have some side effects after treatments?
    Answer: Call us or contact us using our web form, and we will get back to you in a flash.
  7. What if there is no available time on our website?
    Answer: Call us or use our waitlist form and we’ll help you get an appointment that suits your schedule.
  8. What if I am a student so do I get any discounts?
    Answer: We are a StudentCare Provider so we’ll give you a discount if you’re a student under that student health plan.
  9. How can I claim insurance by myself?
    Answer: No need to claim your insurance yourself. our front desk staff will gladly help you with that.
  10.  What is a CBCT 3D X-Ray?
    Answer: CBCT scan stands for Dental Cone Beam Computed Tomography. During the imaging process, the CBCT rotates around the patients head for up to 600 unique images. It is especially useful in implant dentistry, orthopaedics, oral surgery, and endodontics, and orthodontics. A computerized 3d model is created out of the x-rays of the patient’s mouth. This allows our dentists to view a 3D render of their oral area and make precise measurements.

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