Privacy Policy

At The Dentists At Metrotown, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.

What Information We Collect

We may collect the following information when you use our website or contact us:
  • Name, phone number, and email address
  • Appointment or inquiry details
  • Communication history (emails, calls, or messages)
  • Website usage data (such as pages visited and actions taken)

We may also collect information automatically using cookies and tracking technologies.

How We Use Your Information

We use your information to:
  • Respond to your inquiries and appointment requests
  • Provide dental services and support
  • Send updates, reminders, and important notices
  • Improve our website and services
  • Send marketing communications in accordance with applicable laws

SMS Marketing (CASL Compliance)

If you provide your phone number and give express consent, we may send you commercial electronic messages (CEMs) via SMS, including promotions, offers, reminders, and updates. By opting in, you agree that: By opting in, you agree that:
  • You are providing express consent to receive SMS messages from us in accordance with Canada’s Anti-Spam Legislation (CASL)
  • Consent is not a condition of receiving dental services
  • Message frequency may vary
  • Message and data rates may apply
You may withdraw your consent at any time by:
  • Replying STOP to any message
  • Contacting us via email

We will process opt-out requests promptly in accordance with CASL requirements. We do not sell, rent, or share your SMS consent or phone number with third parties for their own marketing purposes.

Email Marketing (CASL Compliance)

If you provide your email address and give express or implied consent, we may send you commercial electronic messages (CEMs), including newsletters, promotions, and updates. In accordance with CASL:
  • All marketing emails will clearly identify our business
  • You will be provided with an easy and no-cost way to unsubscribe
  • You can withdraw consent at any time by clicking the unsubscribe link or contacting us via email

We will honor all unsubscribe requests promptly.

Advertising and Meta (Facebook/Instagram)

We may use tools such as Meta Pixel and similar technologies to:
  • Measure advertising performance
  • Improve our marketing campaigns
  • Show relevant ads to users who have visited our website

These tools may collect limited data such as browser activity, device information, and interactions with our website.

Sharing Your Information

We may share your information with trusted service providers who help us operate our website, marketing, and communications. These providers are only permitted to use your information on our behalf. We do not sell your personal information. We may disclose your information if required by law or to protect our legal rights.

Your Choices

You can:
  • Opt out of marketing emails at any time
  • Opt out of SMS messages by replying STOP
  • Adjust cookie settings through your browser

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

Your Rights

You may request to:
  • Access your personal information
  • Correct or update your information
  • Request deletion of your data